Refund & Cancellation Policy

1. Cancellation

You may cancel your Zoa Zone subscription at any time from your account settings — no phone call or email is required. Cancellation takes effect at the end of your current billing cycle: you keep full access until then, and no further charges are raised. Where a payment mandate exists (UPI AutoPay, eNACH or a card mandate via Cashfree Payments), the mandate is paused or cancelled upon cancellation of the subscription.

2. Refunds

• Eligible refunds (e.g. erroneous or duplicate charges, charges after cancellation where service was not delivered) are processed within 5–7 business days to the original payment method.
• Failed or duplicate debits are auto-refunded: if a payment fails but your bank debited the amount, or you are charged twice for the same billing period, the excess amount is automatically reversed to your original payment method, typically within 5–7 business days.

Timing of the credit appearing in your account may additionally depend on your bank or card issuer. Refunds of INR payments are routed back through Cashfree Payments to the original payment instrument.

3. How to Request a Refund